Returns Policy
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Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at orders@palmarae.com
Once your return has been approved, we’ll send you the return address and instructions on how and where to send your parcel.
Unless your item is faulty or incorrect, you’ll be responsible for the cost of returning your order. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at orders@palmarae.com
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll review the issue and make it right as quickly as possible.
Your right to cancel (UK & EU customers)
If your order is delivered within the United Kingdom or European Union, you have the legal right to cancel your purchase within 14 days of receiving your goods — for any reason and without explanation.
To exercise this right, please email orders@palmarae.com
with your order details. Your item must be returned in the same condition you received it, unworn or unused, with tags and in its original packaging. You’ll also need proof of purchase.
Unless the goods are faulty, you’ll be responsible for the cost of returning your item.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether your refund has been approved. If approved, refunds will be issued to your original payment method within 14 days of us receiving the returned item.
Please remember it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at orders@palmarae.com
Contact details
Palmaraé Ltd
Email: orders@palmarae.com